Use the 'Replacement acknowledgement' transaction to re-create order acknowledgements that were lost in the mail or that did not print due to a printer jam. This transaction may also be used to create an order acknowledgement on an order-by-order basis. (To create acknowledgements for a group of customers, use the 'Order acknowledgements' Report.)
Additionally, you can use 'Replacement acknowledgement' to preview your order acknowledgements in order to verify that the messages are as you expect them to be prior to running the 'Order acknowledgements' report.
To create a replacement acknowledgement, you must first use 'Lookup' to locate the order for which you would like to produce a replacement acknowledgement. (Click here for details on the lookup procedure.)
Use this billing series to specify the messages and format of the acknowledgement
Right click or press F2 to select the billing series that contains the messages and format (simple or detailed) you would like to use on the replacement order acknowledgement. The messages and format will be the same as those used for billing effort one of the billing series selected.
Print now, Print later, Preview, Mail merge, Cancel
Select one of these options. 'Print now' will cause the replacement acknowledgement to print immediately, 'Print later' will cause the replacement acknowledgement to be placed in 'Print saved report', and 'Preview' will cause the replacement acknowledgement to be printed to your screen. 'Mail merge' will create a mail-merge replacement acknowledgement in Microsoft Word 97 or higher (click here for details on mail merge templates ). Should you decide not to produce a replacement acknowledgement, select 'Cancel'.
Error messages
Only paid orders can be acknowledged.
The order for which you are trying to create an acknowledgement has not been paid in full.
Invalid series code.
The billing series code you entered is not valid. Right click or press F2 in the 'Use this billing series to specify the messages and format of the acknowledgement' field to enter a valid code.
That
billing series contains the word INVOICE in one
or more of its document descriptors. Are you sure
you want to use it for an order acknowledgement?
If you choose 'Yes', the acknowledgement will be printed with the word "INVOICE" for one or more of its document descriptors. Choose 'No' to select a different billing series.