The messages that you define are used for both bills and renewal notices.
Defining messages
To define a new message, you can select 'Messages' from the 'Renewal' or 'Billing' menu under 'Definitions'. You will see a screen with a list of messages that have already been defined on the upper portion of the screen and the "New," "Change," "Replicate," and "Delete" options running along the bottom.
You can define another message by clicking on "New," filling in the fields described below, and then clicking on "OK." If the message you want to define next is similar to one you've already defined, you can replicate the existing message by moving the cursor to the message you want to replicate and clicking on "Replicate."
Line 1
Line 2
Line 3
Line 4
If you are defining a new message, simply type the text for the message in lines one through four as you want it to appear on bills and/or renewal notices. If you are changing or replicating an existing message, simply edit lines one through four of the message as desired.
You can also change a message by moving the cursor to the message you want to change and double clicking on it, or clicking once on "Change." You can delete a message that is not being used by moving the cursor to the message you want to delete and clicking on "Delete."
To delete a message that you're currently using for a billing or renewal series, you must first either change the billing or renewal series so that it uses some other message or delete the billing or renewal series.