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Frequently Asked Sales QuestionsClick on the blue arrows
Number of active users -- There are currently over 700 companies using QuickFill. Of this, over 101 are using the QuickFill audit module for audits by the Audit Bureau of Circulations, BPA Worldwide and Verified Audit Circulation.
Multi-title publisher -- One of our customers uses QuickFill to fulfill 30 publications and approximately 550,000 active subscriptions. Single title publisher -- We also have a medical journal that uses QuickFill to fulfill approximately 180,000 active subscriptions.
QuickFill is used by over 700 publishers representing various industries (such as the medical, consumer, trade, real estate, regional, lifestyle, music, and sports industries). As the leading subscription fulfillment system in the world, QuickFill is used to fulfill a wide range of publication types and frequencies. Weekly publications -- American Lawyer, New Jersy Lawyer, St. Charles Herald Review, Agawam Advertiser Barre Gazette Bi-weekly publications -- Baton Rouge Business Report, Distance Education Report Monthly publications -- Harvard Law Review, Sea Magazine, Southern Boating, Teddy Bear Review, Friends Journal Bi-monthly publications -- New Moon Publishing, Texas Gardener Magazine, Grandview, Bird Watchers Digest, Gardens West Quarterly publications -- Sandlapper Magazine, Subculture Review, DAL Investments Daily publications -- Energy Intelligence Group, Roll Call Newspapers -- Providence Business News, New York Observer, Milton Times Newsletters -- Ice Newletters, IOMA, Whitaker Newsletters, Backyard Birds, Oxpecker Journals -- Cornell University School of Law, Journal of Management Consulting, American Society of Hematology, American Bar Association, Journal of Commerce, Equine Journal, New England Antiques Journal Magazines -- Excellence Magazine, Forza Magazine, Iron Man Magazine, Neil Sperry's Gardens Magazine, Greenville Magazine Electronic Fulfillment and/or Online Access -- Academic Leader, Beacon Health, Buyers Lab, Drug Alerts, Electronic House Academic calendar -- School Arts, Sterling Partners, Harvard Educational Review Conferences -- Management Roundtable, Magna Products -- Soundview, Oakstone Site Licences -- McGraw Hill, Money Laundering Memberships -- American Orchid Society, Texas Fish and Game
Starter Kit -- There is a starter kit version of QuickFill. This version is ideal for those launching a publication as well as for those with small publications. The starter kit version of QuickFill allows the entry of one publication and up to 3,000 names in a single database.
Postal presort -- QuickFill contains features that make it easy to interface with the leading postal presort packages (AccuMail, Prosort, and ArcList). Quick software delivery -- Once we receive a signed contract and payment, we will overnight a QuickFill install set to you. Or, if you already have a QuickFill demo, we will fax an unlocking code to you immediately. Upgrade policy -- CWC Software has an upgrade policy that protects your investment in QuickFill. For more details call 781-843-2010 or email .
Leasing QuickFill -- At the end of your QuickFill lease, you can either buy the system or renew the lease for a second year. If you choose the latter, your second and subsequent lease payments are not applied toward the purchase of the system.
90 day unconditional money back guarantee -- If for any reason you decide that the system is not going to work for you, you can send it back and get a full refund as long as it is within the first 90 days.
Brief summary -- Once we receive sample data, the programmer assigned to the conversion will communicate with you to resolve any questions about the data. During this phase, we develop a complete written specification for the conversion which we will send to you for your approval. After all outstanding issues have been resolved, the programmer will write a conversion program and test it with the sample data. Once the testing is done, you send us the final conversion data and the programmer completes the conversion. This whole process takes approximately three to six weeks. However, only three to four days of down time are generally experienced; this is the time from when you ship the final conversion data until the conversion is finished and sent back via overnight delivery. Customer support -- There are four members of the customer support staff. In general, you will have answers to your questions within 20 minutes or less. The longest you may have to wait for answers to your questions is 45 minutes; this is a rare occurrence.
Employees -- There are currently 15 people working at CWC Software. This number includes the four founders of the company. History -- CWC Software has been in business since 1986. QuickFill was introduced in May of 1989.
Installing QuickFill and conversion data -- An on-site visit for the purpose of installing QuickFill and conversion data is not necessary. The conversion process is handled via telephone, fax, and shipping. When a programmer ships conversion data, instructions for installing the conversion are included. As far as the system goes, QuickFill is self-installing and well documented.
Staffing -- The number of people you will need to update and maintain your QuickFill database(s) depends on the number of publications, the frequency of those publications, and the amount of fulfillment that you plan on doing in-house.
Staffing -- Our larger network users tend to have a technical person on staff. However, you will not necessarily need a technical person on staff for QuickFill; this is especially true for starter kit, single user, and smaller networked systems.
Learning curve -- If you have some fulfillment and personal computer experience, you should be comfortable with QuickFill within one to two weeks. Most of our users find using QuickFill to be quite "intuitive".
Minimum Requirements -- QuickFill runs under Windows 95, Windows 98, Windows NT 4.0, Windows ME, Windows 2000 and Windows XP. In addition, it has been designed with a minimum resolution of 800x600. Your monitor must be capable of at least this resolution. We require a minimum of 16 megabytes of memory for Windows 95 and 98, or 32 megabytes for Windows NT and 2000. For Windows ME and XP the minimum required by the operating system exceeds what is necessary to run QuickFill. We recommend but do not require a Pentium 90 or better processor. (If you are buying new workstations, any new computer in current production will have more than adequate speed, although you might want to get one "souped up" workstation for the purpose of running the reports and updates.) You will need approximately sixteen megabytes of available hard disk storage to install the QuickFill programs and demonstration databases. Finally, you will initially need 2 megabytes for each 1,000 subscribers in your database. Your needs will grow over time, depending on how much of the historical data you choose to purge. Additional Requirement for Multiuser Systems -- To coordinate multiuser access to the database, QuickFill uses a separate "lock manager" module which may be run on the server itself (except Novell) or any workstation on the network. The lock manager requires Netbios protocol support, which is either built-in or readily installed for all three of the major transport protocols (IPX/SPX, TCP/IP, and NetBEUI). Database Management -- QuickFill contains its own database management and does not require a database server such as Oracle or SQL Server. Read-only access to the database is available through a supplied ODBC driver. Network Hardware -- For multiuser systems, the database files can be stored on either a Microsoft or Novell Server. They can also be stored on any Windows workstation mentioned above with shared access from the other computers on the network. If the database files are stored on a Windows server then the updates and reports can be run on the server itself, which improves performance considerably. If you are buying a new server, buy as much memory as you can and the biggest fastest hard disk(s) for the server that you can afford. When used in a server environment, SCSI disks are faster than IDE disks. Backup Hardware -- For backup hardware, we like Zip drives the best. CD recorders are also OK, but QuickFill does not have the ability to write directly to a CD-R drive. QuickFill does contain a built-in backup feature that works with removable random-access disk media, such as Zip disks. The backup files that QuickFill creates are standard PKZip files. Note that the parallel port version of the Zip drive is slow. The SCSI version and the IDE version are better. Being able to backup quickly encourages users to do so more often. A backup system that runs automatically every night and backs up the entire server is all well and good, but you should also be able to backup just the QuickFill database during the day, on demand.
Non-supported operating systems -- As of the end of 2001 Microsoft classified all versions of Windows 95 and Windows NT 3.5 as "non-supported." For an explanation of what "non-supported" means to Microsoft please visit their Windows Desktop Product Lifecycle Guidelines which can be found on the web here. As QuickFill continues to evolve it becomes more and more difficult for us to ensure that it will continue to perform on non-supported Windows platforms. For example, the development tools we selected for adding the ability to produce QuickFill reports as Excel spreadsheets do not work with Windows 95. We will continue, to the best of our abilities, to provide support to customers currently using Windows 95, but inevitably the time will come when new releases of QuickFill will become incompatible with non-supported versions of Windows. When you visit the website mentioned above you will see that Microsoft intends for Windows 98, Windows 98 Second Edition and Windows NT 4.xx to enter the non-supported phase of their product lifecycle on June 30, 2003. We at CWC Software plan to support QuickFill on the Windows 98 and NT 4.xx platforms beyond that date. Unfortunately we cannot predict just how long after June 2003 that support will be possible. |
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